Microsoft Outlook training
at your office.

Learn from professionals in instructor‑led training.

Take control of the world’s most powerful email client. Gump Training's comprehensive one-day courses are delivered by our highly experienced instructors throughout Southern Ontario and the GTA. Choose from our two standard courses, or build your own course to meet your specific needs.

Microsoft Outlook training at your office.

Learn from professionals in instructor‑led training.

We travel to you.

Training delivered right to your office on a day that works best for your team.

Hands-on experience.

Professional instruction, lots of practise time, and solutions for your Outlook concerns.

No computers? No problem.

If you're short on computers, we will gladly supply a laptop for each person.

Everything you need to succeed.

Fill out our free assessment and we will determine the right course content for your team.

Take control of the world’s most powerful email client. Gump Training's comprehensive one-day courses are delivered by our highly experienced instructors throughout Southern Ontario and the GTA. Choose from our two standard courses, or build your own course to meet your specific needs.


Standard Outlook Courses

1 day of training, reference manuals and 30 days of technical support: $ 250 / person

Minimum charge of 3 people. Discounts available for groups of 6 or more.

Level 1

Getting Started

Learn all the basics, from emails to calendars, people, tasks and notes.

Learn more ›

Level 2

Mastering Outlook

Master Outlook’s powerful organizational features and shared calendar system.

Learn more ›

Build your own custom course.

Have specific needs, or just want a more personalized experience? Simply send us your list of topics or we can work with you to create a full-day course. Mix‑and‑match beginner, and advanced topics to ensure every person gains valuable knowledge.

Every "build your own course" includes a customized reference manual featuring your topics, and the same 30 days of technical support as our standard offerings.

    $ 275 / person

Minimum charge of 4 people. Discounts for groups of 6 or more.

$ 275 / person. Minimum charge of 4 people. Discounts for groups of 6 or more.

Level 1: Getting Started

1 day of training, reference manuals and 30 days of technical support: $ 250 / person (discounts available)

Outlook is more than just a simple email client. On top of basic inbox functions, this course will also teach you how to use the Calendar, People, Tasks and Notes to keep your day-to-day activities organized.

Course Prerequisites: knowledge of basic Windows use and ability to use keyboard and mouse.

  

  • Overview

  • Reading Pane, New Button, Title Bar
  • Outlook Today/Personal Folders
  • Address Book
  • The Navigation Pane, Shortcuts
  • The Folder List
  • Personal, Public, Favorites Folders
  • Creating a New Folder
  • Moving/Rename/Delete a Folder
  • Preview Other Folders
  • Email

  • Inbox
  • Sorting Mail
  • Groups
  • New Mail
  • Preview Messages (2013 Only)
  • Deleted Items, Drafts
  • Adding/Removing Columns
  • Out Of Office Assistant
  • Email - Sending
  • Selecting Attachments
  • Email Options
  • Email - Receiving
  • Receiving Attachments
  • Forwarding/Replying to Others
  • Reply/Forward from Reading Pane
  • Archiving
  • Email Formats
  • Formatting Messages
  • Adding Images
  • Signatures
  • Introduction to the Calendar

  • Overview
  • Weather Forecast
  • Entering an Appointment
  • Dealing with Reminders
  • Recurring Events
  • Rescheduling/Deleting an Entry
  • Printing Calendars
  • Introduction to People (Contacts)

  • Entering and Editing Contacts
  • Create a Contact from an Email Message
  • Create Another Contact for the Same Company
  • Viewing Contacts
  • Assign Contact Actions (Email, Appointment, etc)
  • Flagging for Follow Up
  • Choosing Contacts when Sending a Message
  • Tasks

  • Creating and Entering a New Task
  • Marking Tasks as Completed
  • Assign a Task
  • Recurring Tasks
  • The To-Do Bar
  • Notes

  • Creating New Notes
  • Note Options
  • Find

  • Locating items in Mail, Calendar, Contacts
  • Instant Search

Level 2: Mastering Outlook

1 day of training, reference manuals and 30 days of technical support: $ 250 / person (discounts available)

Take your productivity to the next level with Outlook’s sharing features. You will learn how to quick schedule meetings, share calendars, assign tasks and track each employee’s progress with an automatic log.

You will also learn advanced techniques for wrangling large volumes of email into a neat, organized structure.

Course Prerequisites: Outlook Level 1 topics.

  

  • Folders

  • Default StartUp Folder
  • Create Search Folders
  • Email

  • Advanced Options
  • Voting Buttons
  • Receipts
  • Tracking Options
  • Dealing with Junk Email
  • Safe Senders List
  • Creating Hyperlinks
  • Using Stationery
  • Creating Stationery
  • Creating a Theme
  • Organizing Mail
  • Categorize by Colour
  • Outlook Email Postmarking
  • Using Conditional Formatting
  • Using Quick Parts
  • Using Clean Up
  • Advanced Calendar Options

  • Inviting Others, Responding to an Invitation
  • Can those Invited Attend?
  • Creating Calendars
  • Comparing Calendars
  • Sharing Calendars
  • Calendar Defaults and Time Zones
  • Adding Holidays
  • Organizing Calendars
  • Sending Calendar via email
  • Internet Calendars
  • Integration of Calendar Appointments and Tasks on the To-Do List
  • Send Task Status Alerts
  • Advanced People (Contacts)

  • Creating & Managing Distribution Lists & Contact Groups
  • Electronic Business Cards
  • People Cards
  • Assigning Actions to Contacts
  • Finding a Contact
  • Organizing Contacts
  • Importing Contacts from Access/Excel
  • Mail Merge Contacts with MSWord
  • Envelopes & Labels
  • Backing up Contact Data
  • Exporting as CSV File
  • The Journal

  • What is the Journal
  • Starting the Journal
  • Adding New Journal Entries
  • Setting Rules & Alerts

  • Creating Rules for Emails when Receiving
  • Have Emails Moved/Copied into Folders or Deleted Automatically
  • Creating Alerts when an Email is Received from Someone Specific
  • Customizing Outlook

  • Customize Ribbon
  • Outlook Templates
  • Working with Outlook Forms
  • Creating Custom Forms